Have a Question?
We’re Here to Support Your Learning.

Whether you need help accessing your downloads, have a question about your purchase, or simply want advice on improving your English — our friendly team is here to help.

Email: [email protected]

Support hours: Monday–Friday, 9am–5pm (UK time)

We aim to reply to all messages within 24 hours (excluding weekends).

Business Address:
Richard Teaches English
Suite 4
2 Mount Sion
Tunbridge Wells
Kent, TN1 1UE
United Kingdom

Contact Form

    💬 Our Support Promise:
    We respond quickly, with helpful answers tailored to you. You’ll always hear from a real person — no bots, no automated replies.

    When to Contact Us

    You can reach out if you:

    • Have not received your digital download or online access
    • Need help accessing a resource
    • Are unsure which learning pack is right for you
    • Have questions about English tests like TOEFL or IELTS
    • Want to ask something before ordering

    At Richard Teaches English, your progress and confidence are our top priorities. We’re here to help you succeed in your English learning goals.

    Frequently Asked Questions

    A: You will receive an instant download link via email immediately after purchase. If you don’t see it, please check your spam folder or contact us for help. You can also access your account area anytime where you will see all your downloads, online courses, and interactive reources.

    A: Yes — there are no subscriptions or recurring fees. You pay once and get full access to your files forever.

    A: Most files are provided as PDFs, which you can open on computers, tablets, or phones — and print if you’d like. However, if you purchased an online course, you can access this via your account area. 

    A: Absolutely! Our packs are designed for independent learners who want effective, exam-style practice.

    A: Check your junk/spam folder first. If the email isn’t there, message us and we’ll resend your download link right away.

    Still Need Help?
    Just get in touch — we’re always happy to assist with your English learning journey.

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